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How we protect what you share with prada168

When you open an account with us, your personal information and payment details stay encrypted and separate from public systems.

Data encrypted in transit and at restDANA, OVO, GoPay, QRIS payments isolated from personal recordsWithdrawal verification protects your account
prada168 How we protect what you share with prada168
CONTACT US ABOUT DATA

How to request or change your privacy details

Email Support Send a privacy request to our data team and we'll respond within 48 hours. Include your account email and the specific data you want to access, update or delete from your prada168 profile.
In-Account Settings Open your account menu, find 'Privacy and Data' and review or download your information directly. Change your contact preferences, disable marketing notifications and manage payment method visibility here.
Live Chat — Indonesia Support Chat with our team Monday to Saturday, 10am to 10pm Jakarta time. They can walk you through data requests, help you opt out of communications and answer privacy questions on the spot.
HOW WE KEEP IT SAFE

Privacy practices that protect your account and balance

Payment Data Isolation

DANA, OVO, GoPay and QRIS details are encrypted and never stored alongside your username or email. Withdrawals go through a separate verification tunnel so only you can move money from your account.

Cookie and Device Tracking

We use cookies to keep you logged in and remember your game preferences, but we don't sell that data. Your device location and browser type help us spot unusual login attempts and protect against unauthorised access.

Account Security Logs

Every login, deposit and withdrawal is timestamped and logged. If something looks wrong, you can check your activity history in settings and contact support to freeze your account or dispute a transaction.

Data Retention Schedule

We keep your account data for as long as you're active, plus 3 years after your last deposit or login for tax and legal compliance in Indonesia. You can request permanent deletion once your balance is zero.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS) to clear deposits and withdrawals, and with tax authorities where local law requires. Game studios never see your personal details.

Your Right to Request Changes

Email our privacy team to correct wrong information, download your full profile, or ask for data deletion. We aim to respond to all requests within 48 hours, depending on local law.

Common questions about data and account privacy

No. We only receive a payment confirmation from your bank or e-wallet provider. Your login credentials for DANA, OVO, GoPay and QRIS stay between you and them. We never store or handle those passwords.

We retain transaction history for the life of your account plus 3 years afterward, to comply with Indonesian tax and regulatory rules. You can view all your records anytime in the account history section or download them via email.

Your account details remain on file for 3 years in case of disputes or withdrawal reversals. After that period, you can request permanent deletion. Account closure does not automatically erase data; contact our team to start the deletion process.

We do not sell or trade your personal data to third parties. Email communications about new games or features come only from prada168. You can opt out of all promotional messages in your privacy settings at any time.

Yes. The prada168 app and mobile site use the same encryption as our desktop lobby. Log out when finished and do not share your device with others who might see your account balance or transaction history.

Yes. Go to your account settings, find 'Download My Data' or email [email protected] requesting a full data export. We'll send you a file with all records within 48 hours.

Contact live chat or email support immediately with details of what happened. We'll freeze your account, review login logs and help you regain control. Change your password right away and check your DANA, OVO, GoPay and QRIS account statements for any unauthorised transactions.